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Sign Up

To sign up for Member Self Service please provide your Surname, NI Number, Date of Birth and email address. Your Surname must match exactly what is held by us. If your pension record matches the email address you submit, an email with an activation key will be sent to your registered email address. Otherwise an activation key will be posted within 3-5 working days.

If you are having difficulty signing up please contact us.

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Enquiries about benefits or administration

Telephone: 01603 495923
Email:
Surnames A-K: pensions.admin1@norfolk.gov.uk
Surnames L-Z: pensions.admin2@norfolk.gov.uk

Enquiries about Pensioners

Telephone: 01603 495788
Email:
pensions@norfolk.gov.uk

Enquiries about MSS (login, registration etc)

Telephone: 01603 222132
Email:
pensions.mss@norfolk.gov.uk


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